Welcome to R&W Rope Sales Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.cheapclimbinggear.com and all purchases made through our online store. By accessing our site and making purchases, you agree to these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is intended for professional climbers, arborists, marine specialists, and outdoor enthusiasts who are at least 18 years old. By using our site, you confirm you meet these requirements.
1.2 Intellectual Property Rights
All content on this website, including text, graphics, logos, product designs, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
1.3 User Responsibilities
You agree to:
- Provide accurate account information
- Not use our site for any unlawful purpose
- Not attempt to gain unauthorized access to our systems
- Not interfere with the proper working of our website
2. Products and Services
2.1 Product Descriptions
We specialize in professional-grade ropes and safety equipment including:
- Climbing ropes and safety gear
- Arborist equipment
- Marine hardware
- Specialty cords (paracord, cotton, hemp, manila)
- Architectural products
We make every effort to display products accurately, but colors may vary slightly due to monitor differences.
2.2 Product Limitations
Certain products have specific restrictions:
- Cut-to-length rope products are custom and non-returnable
- Closeout & surplus items are sold as-is
- Used safety gear cannot be returned for hygiene reasons
2.3 Professional Use Disclaimer
Our products are designed for professional applications. Users are responsible for:
- Proper training in equipment use
- Regular inspection of safety gear
- Following manufacturer guidelines and industry standards
3. Orders and Payments
3.1 Order Process
Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.
3.2 Pricing
All prices are in USD. We reserve the right to adjust prices due to material cost changes or errors. If an error is discovered after your order, we will notify you and either cancel the order or request additional payment.
3.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Payment is processed at time of order. You represent that you have the legal right to use your payment method.
3.4 Sales Tax
Applicable sales tax will be added to orders shipped within New Mexico.
4. Shipping and Delivery
4.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email.
4.2 Shipping Options
We offer:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days)
- Free Shipping: For orders over $50 via EMS (15-25 business days)
4.3 Delivery Areas
We ship worldwide except to certain Asian countries and remote locations. Delivery times are estimates and may vary due to customs processing.
4.4 Risk of Loss
Title and risk of loss pass to you upon delivery to the carrier.
5. Returns and Refunds
5.1 Return Policy
We accept returns within 15 days of receipt if:
- Items are unused with original tags
- Original packaging and receipt are included
- Customer requests a Return Authorization
5.2 Return Process
To return an item:
- Email [email protected] with your order number and reason for return
- Receive Return Authorization Number (RMA)
- Ship to: R&W Rope Sales Shop Returns Department – RMA #[Your RMA Number], 3539 Crowfield Road, Albuquerque, NM 87101 USA
5.3 Refunds
Refunds are issued to the original payment method within 3-5 business days after we receive your return. Bank processing may take additional 3-10 days.
5.4 Non-Returnable Items
The following cannot be returned:
- Cut-to-length rope products
- Used safety gear
- Closeout & surplus items
6. Liability and Disclaimers
6.1 Product Use
Our products are designed for professional use by trained individuals. We are not liable for:
- Improper use of equipment
- Failure to inspect gear before use
- Modifications to products
6.2 Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the purchase price of the product. We are not liable for consequential or incidental damages.
6.3 Warranty
Products carry manufacturer warranties where applicable. Please contact us for warranty claims.
7. General Provisions
7.1 Governing Law
These terms are governed by New Mexico law. Any disputes will be resolved in Albuquerque courts.
7.2 Changes to Terms
We may update these terms at any time. Continued use after changes constitutes acceptance.
7.3 Contact Information
For questions, contact:
R&W Rope Sales Shop
3539 Crowfield Road
Albuquerque, NM 87101 USA
Email: [email protected]
Phone: +1 (505) XXX-XXXX