Welcome to R&W Rope Sales Shop’s FAQ section! We specialize in high-performance ropes and gear for climbing, arborist work, marine applications, and crafting. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About Our Products

What types of ropes do you specialize in?
We offer a wide range of professional-grade ropes including:
  • Climbing ropes (dynamic and static)
  • Arborist ropes for tree work
  • Marine ropes (dock lines, anchor lines)
  • Specialty ropes (hemp, manila, cotton)
  • Paracord and utility cordage
  • Architectural and decorative ropes
Our products are selected for their performance in critical applications where reliability matters.
How do I choose the right rope for my needs?
The right rope depends on your specific application:
  • Rock climbing: Look for dynamic climbing ropes with UIAA certification
  • Tree work: Choose arborist ropes with high abrasion resistance
  • Marine use: Select UV-resistant ropes with appropriate stretch characteristics
  • Crafting: Consider diameter and material based on your project
Our team can provide specific recommendations – email us at [email protected] with details about your intended use.
Do you carry ropes from specific brands?
Yes! We carry premium brands including:
  • New England Ropes/Teufelberger
  • Langman Ropes
  • Davey & Company
  • Novabraid
  • And other trusted manufacturers
Check our “Brands” menu section for current offerings.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store complete payment details on our servers. For additional security, we recommend using PayPal which offers buyer protection.
Can I change or cancel my order after placing it?
We process orders quickly (typically within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Include your order number in the subject line. We’ll do our best to accommodate your request if the order hasn’t already shipped.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian regions and remote locations. During checkout, our system will confirm if we can deliver to your address. If you don’t see your country listed, email us and we’ll check availability.
What are my shipping options?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95 flat rate):
    • Carriers: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes full tracking
  2. Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking
All orders typically process within 1-2 business days before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed updates. For Free Shipping (EMS), tracking may be more limited until the package reaches your country.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen with international shipping. If your package hasn’t arrived within 5 business days of the estimated delivery window, please contact us at [email protected] with your order number. We’ll work with the carrier to locate your shipment.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. To be eligible for return:
  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required
Some items (like cut rope or closeout/surplus items) may be final sale – these will be clearly marked.
How do I initiate a return?
Email us at [email protected] within 15 days of receiving your order with:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-5 additional business days for the refund to appear in your account.

Account & Technical Questions

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you:
  • Track order history
  • Save shipping information
  • Access faster checkout
  • View your warranties
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder or contact us for assistance.
The website isn’t working properly on my device. What should I do?
Try these troubleshooting steps:
  1. Refresh the page
  2. Clear your browser cache and cookies
  3. Try a different browser (we recommend Chrome or Firefox)
  4. Ensure your browser is updated
If issues persist, email us at [email protected] with details about the problem and what device/browser you’re using.

Need more help? Our adventure gear experts are ready to assist! Contact us at [email protected] or call us during business hours (Mountain Time). We understand that when your passion or profession hangs by a thread, you need answers fast.

R&W Rope Sales Shop
3539 Crowfield Road, ALBUQUERQUE, US 87101